Privacy policy

Privacy Policy

Last updated: 08/06/2025

Flying Carpets operates this store and website, including all related content, tools, features, services, and products (collectively, the “Services”), to provide you with a curated online shopping experience. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you access or interact with our Services, place an order, or otherwise communicate with us.

This store is hosted by Shopify, which enables our Services and may also collect and process your personal data independently. If any part of this Privacy Policy conflicts with our Terms of Service, this policy shall govern in matters relating to your personal information.

By using our Services, you confirm that you have read, understood, and agreed to the practices outlined in this Privacy Policy.

1. Personal Information We Collect or Process

We collect various types of personal information to operate effectively and provide you with the best experience. “Personal information” means any information that identifies or is reasonably linked to you. It does not include anonymous or de-identified data.

We may collect and process the following categories of personal information:

  • Contact Details: Full name, email, billing/shipping address, phone number.

  • Financial Information: Payment details including credit/debit card numbers, transaction data, payment confirmation.

  • Account Information: Username, password, preferences, settings.

  • Order & Transaction Data: Products purchased, returned, reviewed, cart activity, past transactions.

  • Communication History: Information from chats, inquiries, or support tickets.

  • Device & Browser Data: IP address, browser type, operating system, referral URL, identifiers.

  • Usage Information: Activity logs, interaction with site features, page views, and preferences.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, or communicate with us.

  • Automatically via cookies and analytics when you browse or interact with our website.

  • Third-party service providers including Shopify, payment processors, shipping providers.

  • Partners or affiliates, such as marketing platforms or ad networks.

3. How We Use Your Information

We may use your personal information for the following purposes:

To Provide & Improve Services

  • Fulfill orders, manage your account, handle returns, and enable product recommendations.

  • Customize your experience on our website.

  • Remember preferences, send order updates, and maintain your shopping cart.

Marketing & Advertising

  • Send promotions, newsletters, and advertisements via email, SMS, or other channels.

  • Display targeted ads across websites based on your interactions with our Services.

Security & Fraud Prevention

  • Detect and prevent fraud, verify accounts, monitor suspicious activity.

  • Protect the integrity of our platform and comply with legal obligations.

Communication & Support

  • Respond to inquiries, manage disputes, and maintain business relationships.

Legal Compliance

  • Fulfill legal obligations, respond to lawful requests, and protect rights and safety.

4. How We Share Your Information

We may share personal information in the following ways:

  • With Shopify (our ecommerce host) to support, process, and fulfill your orders and preferences.

  • With third-party service providers such as couriers, analytics providers, and payment processors.

  • With marketing & advertising partners for retargeting and promotional campaigns.

  • With affiliates and within our corporate group.

  • With your consent or at your direction, such as shipping to another person or using social integrations.

  • During business transactions, such as mergers, asset sales, or restructuring.

  • To comply with the law, legal requests, or to protect public safety and our legal rights.

5. Relationship with Shopify

Our store is powered by Shopify, which may collect and process data to help us deliver our Services. Shopify may also use this data for analytics, fraud prevention, and service improvement across their platform. For more information on how Shopify handles data and your rights, visit:

6. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 16. If you’re a parent or guardian and believe your child provided us with personal data, please contact us and we will promptly delete it.

7. Security & Data Retention

We take reasonable security measures to protect your personal data, but no method is 100% secure. Please avoid transmitting sensitive information through unsecured channels.

We retain your data only as long as necessary to:

  • Fulfill the purpose for which it was collected,

  • Maintain your account,

  • Comply with legal and tax obligations,

  • Resolve disputes or enforce agreements.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access – Request a copy of the personal data we hold about you.

  • Delete – Ask us to delete your personal information.

  • Correct – Request corrections to inaccurate data.

  • Portability – Receive your personal data in a portable format.

  • Opt-out of marketing – Unsubscribe from promotional emails at any time.

To exercise your rights, contact us using the details below. We may require verification before processing your request. You may also authorize an agent to make a request on your behalf, but we may require documentation to confirm their authority.

We will not discriminate against you for exercising any of your privacy rights.

9. International Transfers

Your data may be transferred to, stored, or processed in countries outside your own. If your data is transferred outside the EEA or UK, we will implement appropriate safeguards such as Standard Contractual Clauses or rely on countries with adequate data protection.

10. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies before interacting with them.

11. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When we do, we will update the “Last Updated” date and post the new version here. We encourage you to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or lodge a complaint, please contact:

📧 shop@flyingcarpets.com.my

🏠 Flying Carpets – 136, Jalan Maarof, Bangsar, Kuala Lumpur, 59100, Malaysia